Tagged: Tickets

When it comes to split sites, the goal is to keep things simple and purposeful. A split site is used when a group needs access to multiple versions of their benefits site, whether by benefit year, language, or location/subgroup. When to Use a Split Site By Benefit Year This is the most common split site […]

For new websites we will need information from you to start on the build. FoxyHelp Tickets has a category specifically for New Clients/Website. To type it out, important information to provide for new groups is:

The majority of uploads to the benefit website are in PDF format, although there are instances where PowerPoint presentations, videos, and Excel files are required. However, please note that our websites only supports linking PDFs, images, and website links (external sites and video links). If you need to upload information from PowerPoint or Excel file, we […]

Need a written guide instead? Read this article!

This guide outlines best practices for keeping support tickets clear and manageable. Combine updates on the same issue into one ticket, reopen tickets only if a closed request needs correction, and start fresh tickets for new requests. When submitting a ticket, choose the correct category, provide a clear subject (including company name), and include all relevant details in the description—such as document titles, placement, and special instructions. Attach necessary files, set the correct priority, and ensure all required fields are completed before submission. You can track and update tickets from your dashboard, and for large file sets, use zip files or multiple responses. For questions or guidance, the knowledge base and website team are ready to assist.